General InformationWe process and ship all orders within 12-18 hours of receipt (unless otherwise stated). Orders are processed and shipped during regular business hours
(Monday to Saturday 8:00AM - 7:00PM CST, excluding national holidays).
Are there any additional shipping charges?Shipping Charges:
Below Rs. 900 – Delivery Charges Rs 100
Above Rs. 900 – FREE Delivery
Cancelling Your OrderOur system is set up to get your products to you as quickly as possible, so you cannot cancel an order.
ReturnsThere will be no refund of shipping costs especially if the product is returned and rejected by customers or because of failed delivery. If the product is returned, all costs are refunded except shipping and handling levies.
How long will the entire return process take?It can take up to 5 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 24 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return.
When will my order be delivered?We usually deliver within 3-6 working days of placement of the order. Delivery often depends upon the distance of our Head office to your shipping address. At maximum, it may take around 7-8 days.
Can I request delivery to an international shipping address?At the moment, Organic Life only delivers in India
Where do I send my return?Please make sure that the following address is clearly printed/written on your returns parcel with the Organic Life® Order Bill in cases of both pickup and self shipping; please also include the original invoice as proof of purchase with the return:
AKMY INTERNATIONAL, ORGANIC LIFE®
54,KOLIWADA,BAPU BAZAR, UDAIPUR – 313001
in case you have any other query, it easy to reach us on phone. Drop a call at-
0294 - 2413633 (10 am to 6pm Sundays Closed)
or send a mail at